Common eBay Listing Errors

Common Listing Errors (with Solutions):

Anytime you see an error, it’s because eBay has an issue with the product data or the eBay account you’re using. The first thing to always try is “Re-Authenticating” your account. This will re-establish the connection between InventorySource.com and Ebay.com. You shouldn’t need to do this often, but it’s good to try this first when encountering unusual Listing Errors.

If you don't see your error here please send us an e-mail at Support@inventorysource.com with the header "I don't see my Push to eBay error" and we can help you further.

Here are some common Ebay Listing Errors:

"Additional Info" Error:

Listing Error: Funds from your sales will be unavailable and show as pending in your PayPal account for a period of time. Learn more:  http://cgi6.ebay.com/ws/eBayISAPI.dll?UserPolicyMessaging Before you can list this item we need some additional information to create a seller's account.

Solution: Ensure you have completed step # 2 on the eBay getting started selling page.


" Size Type" Error:

Listing Error: The item specific Size Type is missing. Add Size Type to this listing, enter a valid value, and then try again.

Solution: When looking at the list of products, click “Edit Product”. Next, click on the tab: “Describe the item that you are selling”. Near the bottom of the window, you will see “Item Specifics”.

Click “Add Item Specific”. In the “Name” field, add the words “Size Type”, then in the “Value” field add the word “Regular”.


"Style" Error:

Listing Error: The item specific Style is missing. Add Style to this listing, enter a valid value, and then try again.

Solution: When looking at the list of products, click “Edit Product”. Next, click on the tab: “Describe the item that you are selling”. Near the bottom of the window, you will see “Item Specifics”.

Click “Add Item Specific”. In the “Name” field, add the word “Style”, then in the “Value” field add the style itself. Style can be anything, like “Rustic” or “Summer” or “Commercial Grade”. It’s just a field that Ebay requires to be more descriptive of the item.


"Size" Error:

Listing Error: The item specific Size (Women’s) is missing. Add Size (Women’s) to this listing, enter a valid value, and then try again.

Solution: When looking at the list of products, click “Edit Product”. Next, click on the tab: “Describe the item that you are selling”. Near the bottom of the window, you will see “Item Specifics”.

Click “Add Item Specific”. In the “Name” field, add the word “Size (Women’s)”, then in the “Value” field add the women’s actual size itself. This must be S, M, L, or XL.


" Funds" Error:

Listing Error: … … Funds from your sales will be unavailable and show as pending in your PayPal account for a period of time.

Solution: This error is simply a notification - meaning that it will always be accompanied by another error that you will have to resolve. Once the other errors are resolved this notification will disappear altogether.


"Condition" Error:

Listing Error: Condition is required for this category. Funds from your sales will be unavailable and show as pending in your PayPal account for a period of time. Learn more:  http://cgi6.ebay.com/ws/eBayISAPI.dll?UserPolicyMessaging

Solution: You add a product "condition" similar to how you add a "brand" above. In "Name" add "Condition" and in "Value" add "New". For more details on potential product conditions, visit the ebay documentation:

http://pages.ebay.com/help/sell/item-condition.html


"Invalid Store Category ID" Error:

Listing Error: Invalid store category ID, 18101506018, since it is non-leaf. So item has been listed to the 'Other' store category Seller Profiles will soon be mandatory while creating a new listing. Support for Legacy Shipping, Payment and Returns fields will be going away for business policies opted in sellers. The item specific Brand is missing. Add Brand to this listing, enter a valid value, and then try again.

Solution: Delete the "store category ID", save the changes and try again. The "Store Category ID" is not the same as the "Ebay Category". Only in rare cases do you need to have the store category ID filled in. This option is essentially for identifying which products get placed into categories that YOU create. They do not need to match the category ID's that Ebay has. More information here:

http://pages.ebay.com/help/sell/store-categories.html


"Retained Value" Error:

Listing Error: Although condition definitions have changed, we have retained the condition value as specified in the original listing. Condition is required for this category. Funds from your sales will be unavailable and show as pending in your PayPal account for a period of time. Learn more:  http://cgi6.ebay.com/ws/eBayISAPI.dll?UserPolicyMessaging

Solution: eBay had changed the terms/wording used to describe an item’s condition appearing in many categories. The terms may vary by category—for example, conditions for cell phones and cameras include “New” and “Manufacturer refurbished” and the conditions for clothing/jewelry include “New with tags” and “New without tags.”

Find a complete list of these terms and definitions in eBay’s Help section below:

http://pages.ebay.com/sellerinformation/sellingresources/itemconditionlookup.html

http://pages.ebay.com/help/sell/item-condition.html

With the "Retained Value" error, you need to list the product's on eBay using condition in item specifics while adding the description of the product.These options are present under description under section "Describe the item you are selling". Here you need to place Item Specific name as "Condition" and value should be the defined condition of the specified category which you can check from the URL listed above...then you can generate the listing fee of the product.


“Funds Sale” Error #2:

Listing Error: Funds from your sales will be unavailable and show as pending in your PayPal account for a period of time. Learn more: http://cgi6.ebay.com/ws/eBayISAPI.dll?UserPolicyMessaging Before you can list this item we need some additional information to create a seller's account.

Solution: This error comes when the money you receive from the buyer will be there, but you would not be able to use it for a certain amount of days, or until the buyer leaves positive feedback indicating that all is well with the purchase.

Payments from buyers will be available immediately to the sellers who meet all the criteria listed below-

a) It's been more than 90 days since your first successful sale

b) You've had more than 25 sales transactions and

c) You've had more than $250 in total sales.

Please refer to the 'Update for sellers establishing a track record' document for the details:

http://pages.ebay.com/sellerinformation/howtosell/acceptingpayments/fundsavailability_new.html

The warning message will be always returned to the seller that has not yet met the fulfillment criteria but the item will be listed in eBay with no issue. You will just need to display the Warning and the eBay Update for sellers establishing a track record link to your seller.


“Missing Specific(s)” Error:

Listing Error: Listing is missing required item specific(s): brand, size, type, style.. Please provide the required item specifics.

Solution: The errors are for the item specifics Brand and Style. You need to specify these item specifics for products to list those on eBay. We have placed these values for two products and listing fee is calculating fine for those products.

These options are present under description present under section "Describe the item you are selling". Here you need to place Item Specific name as "Brand" and value should be brand name of the product which you can check from description. Then you need to add more item specific by clicking on "Add Item Specific" link and place the Item specific name "Style" and style of that product like Handbag etc..then you can generate the listing fee of the product.

Please refer following eBay help link for more errors:

https://ebay.custhelp.com/app


“Item Cannot be Listed” Error:

Listing Error: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.

Solution: There are several reasons this error may be shown. Here are a few examples:

  1. Your listing contains words that are in violation of eBay's listing Policy. ie. insurance, money order, checks, like new.
  2. The account may have been compromised and eBay may have reset the password.
  3. There may be an invalid phone number on file for a PowerSeller.
  4. eBay may have prohibited the seller from listing items and they may need to contact eBay's SafeHarbor Department.

Please review your listing to make sure that you don't have any wording that is in violation of eBay's policy.

Addition information can be found on eBay's Selling practices policy help page.


“No Product Found” Error:

Listing Error: No product found for Product Listing Details. (751077123092).

Solution: This means eBay can not find the UPC value in their system. You can still list these products, but you will first need to delete the UPC value from the listing first. To do this, edit the listing using the "Edit Product" link for each listing you receive this error on. Go to the "Describe the item you are selling" section and delete the UPC code there. Then continue and add the product. The next time you click "Validate Listings" that error will be removed.


"Condition is Required" Error:

Listing Error: Condition is required for this category.

Solution: When you list your item, you'll need to specify its condition. Condition descriptions differ by item category. This option is present under description present under section "Describe the item you are selling". Here you need to place Item Specific name as "Condition" and value should be "New", "Used" etc of the product which you can check from description. Then you can generate the listing fee of the product.

Please, follow the link below to determine the condition you need to specify for your item:-  http://pages.ebay.in/help/sell/item-condition.html


"Condition definitions have changed, retained the condition value" Error:

Listing Error:Although condition definitions have changed, we have retained the condition value as specified in the original listing.

Solution:Recently, eBay had changed the terms used to describe an item’s condition appearing in many categories. The terms may vary by category—for example, conditions for cell phones and cameras include “New” and “Manufacturer refurbished” and the conditions for clothing/jewelry include “New with tags” and “New without tags.” Find a complete list of these terms and definitions in eBay’s Help section below :

Item Condition Lookup

Item Conditions

Customer need to list the product's on eBay using condition in item specifics while adding the description of the product.These options are present under description under section "Describe the item you are selling". Here you need to place Item Specific name as "Condition" and value should be the defined condition of the specified category which you can check from the URL listed above...then you can generate the listing fee of the product.


"Handling Time" Error:

Listing Error: Handling Time is required

Solution: Handling time must be filled out on the Push to eBay Default Settings. The handling setting is in the U.S. Shipping section of the main Push to eBay page.

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